Returns & Refund Policy
Last Updated: 7 August 2026
At ZarizDiecast, we take pride in carefully restoring and presenting every diecast model. Customer satisfaction is important to us, and we aim to make our returns process as simple and fair as possible.
Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
✔ The item must be unused and in the same condition you received it.
✔ The model must be returned in its original acrylic display case and original packaging.
✔ The item must not be damaged, altered or modified after delivery.
✔ Proof of purchase or your order number must be provided.
Non-Returnable Items
The following items cannot be returned unless they are faulty or damaged on arrival:
- Personalised or custom engraved products
- Custom-made orders
- Gift cards (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A brief description of the issue
Where appropriate, we will offer:
✔ A replacement (subject to availability)
✔ A full refund
✔ A partial refund
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 working days.
Please note that processing times may vary depending on your payment provider.
Return Shipping
If the return is due to:
Our mistake or a faulty product
✔ We will cover the return postage costs.
Change of mind
✔ The customer is responsible for the return shipping costs.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
Order Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it must follow the standard returns procedure.
Please note that personalised or custom engraved items cannot be cancelled once production has started.
Exchanges
As many of our restored diecast models are unique one-off collectibles, exchanges may not always be possible.
If a suitable replacement is available, we will do our best to accommodate your request.
Our Commitment
Every diecast model is carefully inspected, restored and securely packaged before dispatch.
We strive to ensure every customer receives a product that meets our high standards of quality and presentation.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
ZarizDiecast
🌐 Website: https://zarizdiecast.com
📧 Email: info@zarizdiecast.com
Customer Satisfaction Comes First
We want every collector to shop with confidence. If you experience any issues with your order, our team will work with you to find a fair and prompt solution. Thank you for choosing ZarizDiecast.